Executive Summary

By unifying technical, financial, and ESG decisioning in one platform, the CSP achieved ~28% TCO savings, ~50% faster planning cycles, ~10× inventory accuracy/efficiency, and ~18% CO₂ reduction—while strengthening procurement and reducing capital risk.

Customer

A leading Tier-1 communications service provider in Western Europe, serving roughly 50 million subscribers across a multi-vendor, multi-technology footprint.

Situation

Rapid deployment of 5G/FTTH/private networks, rising energy costs, and ESG pressures were expanding both technical and organizational complexity. Decision-making was fragmented across network, procurement, finance, and operations, and legacy inventories/lifecycle systems were incomplete and inconsistent—slowing rollouts and inflating cost.

Challenges

• Multi-vendor complexity and TCO pressure with projections that didn’t match real outcomes.

• Fragmented data and teams (engineering, finance, procurement, operations) causing rework and delays.

• Sustainability requirements to reduce energy use and CO₂ emissions.

• High capital risk amid accelerated 5G/FTTH/private network programs and market deadlines.